*The Rewards Matrix
*Subject to change- need to talk to peeeps!
What are Pulse Points?
Pulse Points are RTG’s community rewards system for recovery professionals. The program is designed to:
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Encourage participation, referrals, and mentorship within the RTG community
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Recognize and reward contributions that strengthen recovery support nationwide
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Provide tangible benefits—such as discounts, exclusive resources, and recognition badges—based on your activity and engagement
Membership Impact:
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Basic Members earn points at standard rates and redeem for modest discounts and basic recognition.
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Premium Members earn points faster, access more ways to earn, and redeem for larger discounts, exclusive resources, and advanced badges.
You can earn Pulse Points through a variety of activities on the RTG platform. The following are current ways to earn points (subject to updates as the program evolves):
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Referrals:
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Refer a new client or recovery professional who joins RTG
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Points credited after successful onboarding
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Session Completion:
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Complete scheduled client sessions (with positive attendance and feedback)
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Mentorship & Community Participation:
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Serve as a mentor, participate in Peer/ARC Academy, or contribute to community forums and resource libraries
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Training & Professional Development:
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Complete on-demand modules, workshops, or live webinars
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Milestones & Recognition:
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Achieve badges for top contributor, founding coach, verified background check, or other special achievements
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Premium Perks:
Premium members earn accelerated points for advanced activities, such as leading workshops, hosting subgroups, or contributing premium resources.
Note: Exact point values and new earning opportunities may be updated as the platform grows.
How to earn Pulse Points
How to Track Your Pulse Points
1. Dashboard Access (Current/Planned):
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View your total Pulse Points and recent activity on your RTG profile dashboard (accessible via SharePoint or Teams)
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Receive periodic email or Teams notifications summarizing your points and activity
2. Manual Tracking (Early Phase):
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Points may be manually updated and reported via Microsoft Lists or emailed statements as the system is finalized
3. Badges & Recognition:
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Earned badges and achievements will be visible on your public profile and may be highlighted in community leaderboards
If you notice any discrepancies or missing points, contact RTG support for review.
Redeeming your Pulse Points is simple and designed to reward your ongoing engagement:
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Browse Available Rewards:
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Discounts on membership fees or training events
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Access to exclusive resources, toolkits, or premium content
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Special badges or enhanced profile recognition
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Invitations to RTG events or pilot programs (Premium only)
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Submit a Redemption Request:
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Use the RTG redemption form (via SharePoint or Teams) or contact support to request a reward
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Indicate which reward you’d like and the number of points to redeem
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Processing & Confirmation:
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RTG will review and confirm your redemption within a set timeline (typically 3–5 business days)
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You’ll receive confirmation and details about how to access your reward
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How to redeem Pulse Points
Pulse Points FAQ & Support
Q: How do I know how many Pulse Points I have?
A: Check your profile dashboard or contact RTG support for your current balance.
Q: What if my points aren’t showing up?
A: Email RTG support with details; our team will review your activity and update your record as needed.
Q: Can I transfer points to another member?
A: Pulse Points are non-transferable and must be redeemed by the earning member.
Q: Will new ways to earn or redeem points be added?
A: Yes! RTG is committed to expanding the program. Watch for updates in your dashboard and community announcements.
Q: Who do I contact for help?
A: Use the support form on SharePoint or email RTG support for any Pulse Points questions or issues.